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CANCELLATION POLICIES

By paying your deposit of 50% you agree with our cancellation policies. If you have any question don´t hesitate to contact us. +52 322 109 9279

 

Terms and Conditions

 

Cancellations and Changes

 

Once you receive a confirmation your reservation is guaranteed. In order to maintain our commitment to all our guests, OCEANO ADVENTURES operates a strict cancellation policy:

 

Individual Reservations:

  • Require a deposit of 50% of the standard price to guarantee your activity.

  • Balance must to be payed 24 hrs prior your activities if this payment is not landing your reservation will be open to other travelers, you will be able to reschedule under availability

 

Refunds:

  • 48 hours or more prior to excursion date -100% refund

  • 24 hours prior to excursion date – we will accept date changes but no refunds.

  • 7 Days prior your activities we keep 5%, administrative expenses.

 

 

No shows or late arrivals – no refund

 

There are no refunds given for reasons pertaining to sea -or weather conditions.

 

Tours & activities

 

Your activity will be guaranteed when confirmed reservation. The final choice of dive, snorkel however is subject to sea -or weather conditions and intern organization and will be decided by the crew on the day of the activity.

 

In case of change of activity site, you´ll be taken to a spot with similar conditions adapted to your level of experience.

 

Our dive certification courses don´t include any specific destination. The final choice of dive site will be depending on conditions and programmation of tours.

 

Prices and Exchange Rates

 

Prices are quoted in US dollars, if you pay in Mexican pesos we use the our local rate, not google or other sources OCEANO ADVENTURES is not an exchange money business.

 

Oceano Adventures has the right to cancel the tour. Any costs made will be refund completely on the day of the tour.

 

Oceano Adventures does not take any responsibility for any access denied at the National Park Marietas Islands if dive certification can´t be proven.

 

Terms of use of material

 

All used gear in any activity or rental is owned by Oceano Adventures.

 

Any damage or loss of material will be charged to the customer at buying-in price

 

There are no refunds given for reasons pertaining to weather conditions.

 

Oceano Adventures has the right to cancel the tour. Any costs made will be refund completely.